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At Selozon, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:
Return Eligibility:
- Items can be returned within 30 days of receipt. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
- Certain items, such as custom-made or personalized products, may not be eligible for returns. Please check the product details for any specific return restrictions.
Return Process:
- To initiate a return, please contact our customer service team at [your contact email/phone number] to obtain a Return Authorization Number (RAN) and return instructions.
- Pack the item securely with its original packaging and include the Return Authorization Number on the package.
Shipping Costs:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong or defective item). In such cases, we will cover the return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we are not responsible for lost or damaged return shipments.
Refunds:
- Once the returned item is received and inspected, we will process a refund to your original payment method. Please allow 5-7 business days for the refund to appear on your account.
- Original shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges:
- We currently do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item.
Contact Us:
- For any questions or concerns regarding returns, please reach out to our customer service team at [your contact email/phone number]. We are here to assist you and ensure a smooth return process.
Thank you for choosing Selozon. We appreciate your business and strive to provide you with high-quality products and excellent customer service.
