Cancellation policy

At Selozon, we strive to provide you with the best shopping experience. If you need to cancel an order, please review our cancellation policy below:

  1. Order Cancellation:

    • You may request to cancel an order within 24 hours of placing it. To initiate a cancellation, please contact our customer service team at [your contact email/phone number] as soon as possible.
    • Once an order is processed or shipped, it cannot be canceled.

  2. Refunds:

    • If your order is canceled within the allowable timeframe, a full refund will be issued to your original payment method. Please allow 5-7 business days for the refund to be processed.

  3. Non-Cancelable Items:

    • Certain items, such as custom-made or personalized products, are not eligible for cancellation once the order is placed. Please review the product details carefully before making a purchase.

  4. Shipping Costs:

    • If an order is canceled after it has been shipped, shipping costs will not be refunded.

  5. Contact Us:

    • For any questions or concerns regarding cancellations, please reach out to our customer service team at [your contact email/phone number]. We are here to assist you and ensure your satisfaction.

Thank you for shopping with Selozon. We appreciate your understanding and cooperation.