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At Selozon, we aim to ensure that you are fully satisfied with your purchase. If you need a refund, please review our refund policy below:
Refund Eligibility:
- Refunds are available for items returned within 30 days of receipt, provided they are unused, in their original condition, and in the original packaging.
- Custom-made or personalized items may not be eligible for refunds. Please check the product details for any specific refund restrictions.
Refund Process:
- To request a refund, please contact our customer service team at [your contact email/phone number] to obtain a Return Authorization Number (RAN) and return instructions.
- Once we receive the returned item and confirm its condition, we will process the refund to your original payment method.
Refund Timing:
- After receiving and inspecting the returned item, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear on your account may vary depending on your payment provider.
Shipping Costs:
- Original shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item). In such cases, we will refund the original shipping costs as well.
Non-Refundable Items:
- Certain items, such as custom-made or personalized products, are not eligible for refunds once the order is placed. Please review product details carefully before making a purchase.
Exchanges:
- We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order for the desired product.
Contact Us:
- For any questions or concerns regarding refunds, please contact our customer service team at [your contact email/phone number]. We are here to assist you and ensure a smooth refund process.
Thank you for shopping with Selozon. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
